How to make your booking - A check list:

By phone:
Confirm that your preferred date is available
Discuss with us your choice of accommodation to ensure it will be suitable for you
Request a provisional booking
Provide a ‘lead name’ to take responsibility for the booking, be our contact and reference

By writing (letter/email):
Complete the online booking form or download the Excel version from our website
Return the form to jenny@costadelsolholiday.com or post a copy to us
Bank transfer your deposit or send it to the address given to you
Receive your confirmation
Pay your balance and security deposit when due
Receive your final instructions
At all times, please check the accuracy of your booking details and advise any alterations/amendments

- The accommodation is for those people named on your booking form ONLY. You are not allowed to share or transfer the accommodation or let anyone else stay there.
- Your completed booking form and payment for your holiday is acceptance of these terms.
- The provisional booking will be held for one week to allow the deposit to be paid. Please pay as quickly as possible to avoid losing your holiday.

How to pay for your holiday:

How to pay for your holiday
- The deposit shown in the table above is the initial payment that will secure your holiday.
- If your booking is made after the balance due date as shown in the table above, then the full amount, including security deposit, will be due when you make your booking.
- The security deposit should be paid with the balance and will be refunded within two weeks after your holiday providing there are no damages. If damages are found, the balance of your deposit, less the cost of these damages, will be returned to you within the same time-scale unless more time is needed to obtain quotations for repair/replacement. Deductions can be avoided by replacing any breakages, or, by notifying our Maintenance Team who can organise repairs/replacements with payment locally. Cost will be for replacement of item/set where the broken/damaged item is part of a set of matching items. Charge may include administration or hourly rate to source item. The security deposit for young groups at the villas will be £500.

Payment method:
- Payment can be made either by cheque (for Apts Monaco), bank transfer, debit card, credit card.
- Currency for payment can be either Euros or Sterling.

Credit Card Payments:
- Where payment is made by debit/credit card the card details are not retained but shredded immediately after processing the payment. 
- If you would like to pay the balance by card you will need to provide the card details again.
- Credit card details provided are not shared with any third party.
- Credit card payments will be confirmed within 48 hours by email.

What happens next:
Your booking will be confirmed to you either by post or email. This confirmation will tell you the date your balance is due and the amount you still need to pay.

- If you are late paying for your holiday it may be treated as cancelled and you may be charged the full cost of your holiday.
- Once your balance is received, you will be sent a receipt either by post or email, plus a map and various other details that you will need for your holiday, including instructions for the key.
- Please ensure that you have all these details before you commence your holiday. If you do not, please phone to request a further set of information.
- You must tell us your arrival time at the airport so that we can schedule cleaning.
- A charge is made for each lost key. If you lose your front door key or lock yourself out, you will also incur a call out charge which is payable at that time. Please be careful with your key!

If you need to make changes to your booking:
- If you want to change any details of your booking, we will do our best to help, but you must check with us first. There may be supplements for additional people, or it may be that the accommodation is just not suitable for anyone else. We do need to know so that we can organise the correct linen.
- Any changes must be confirmed in writing and a new booking form completed.

Keeping us informed:
- If you change email address, telephone numbers, or move house please let us know! We cannot communicate with you if we don’t know how!
- At any time when you are writing, emailing or phoning, please refer to the ´lead name´ and the reference number if you have one.
- At all times, please check the accuracy of your booking details and our correspondence to you. Mistakes can happen, and we need to know from you if there are any errors.

When you can arrive:
It can take considerable time to clean the villas/apartments to the required standards and it may be that our team will not have totally finished cleaning when guests arrive. Standard time of arrival is 4pm and departure is before 10am. If your arrival time is earlier please let us know and we may be able to help.

We reserve the right to refuse entry to any person or persons who arrive at their destination in an inebriated state. We also reserve the right to terminate, without notice, the stay of anyone whose conduct or behaviour is threatening, abusive, or causing damage or annoyance to property, neighbours or any persons. In such circumstances we will be under no further liability to provide any further part of the holiday, any refund, compensation or any cost incurred by that person as a result of so doing. It is our goal to maintain the standards of our properties and comfort of all our guests and it is for these reasons that we are particular.

If YOU have to cancel your holiday:
Please phone immediately, and confirm in writing to avoid being liable for any further payments. Once paid, the deposit and balance payments are non refundable. If you cancel after the due date for your balance, or if you fail to let us know, then the full amount will be due.

Insurance:
It is important that you take out an insurance policy to fully cover your holiday. This cover should include the cost of your accommodation in case you need to cancel and also for all risks during your holiday.

If WE have to cancel your holiday:
If for reasons beyond our control we obliged to cancel a booking, a full and immediate refund shall of course be made and we shall be under no further liability.

Accommodation maintenance:
The accommodation is available all year round and so from time to time it will be necessary to carry out repairs and general maintenance. Naturally, we do our best to do this in periods of no or low occupancy, but it may be that certain facilities are not operational for a period of time whilst this essential maintenance is undertaken. It may be that some essential maintenance is necessary during your stay.

Accuracy:
We have tried our best to ensure the accuracy of these notes, but of course changes can occur.